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PRIVACY POLICY FOR THE EYE CORNER

PRIVACY POLICY

Last updated: October 2026

The Eye Corner respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, contact us or otherwise interact with The Eye Corner.

1. Who We Are

The Eye Corner is operated by Drop Lab Group Ltd, a company registered in England and Wales.

Company number: 16642718
Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

For the purposes of applicable data-protection law, Drop Lab Group Ltd is the controller of personal information processed in connection with operating The Eye Corner, except where another organisation acts as a separate controller for its own processing.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us through our Contact Us page.

2. Personal Information We Collect

Depending on how you use our website and services, we may collect information including:

  • your name;

  • billing and delivery address;

  • email address;

  • telephone number;

  • order and transaction information;

  • products purchased or viewed;

  • communications you send to us;

  • information you provide when contacting customer service;

  • payment-related information;

  • IP address;

  • browser and device information;

  • website usage and interaction information;

  • cookie and similar technology information; and

  • marketing preferences.

When you make a payment, payment information is processed by the payment provider made available to you during checkout. We do not directly store your complete payment-card details.

3. How We Collect Your Information

We may collect personal information directly from you when you:

  • place an order;

  • create or use a customer account;

  • contact us;

  • subscribe to marketing communications;

  • complete forms on our website; or

  • otherwise provide information to us.

We may also collect certain information automatically when you use our website through cookies and similar technologies.

We may receive information from organisations that help us operate our store and provide our services, including Shopify, payment providers, delivery providers and advertising or analytics providers.

4. How We Use Your Personal Information

We may use your personal information to:

  • process and fulfil your orders;

  • take and administer payments;

  • arrange delivery;

  • send order and delivery communications;

  • provide customer service;

  • manage returns, refunds, disputes and chargebacks;

  • prevent and detect fraud or other misuse;

  • maintain the security of our website and business;

  • comply with legal, regulatory, accounting and tax obligations;

  • maintain appropriate business records;

  • understand how customers use our website;

  • improve our website, products and customer experience;

  • measure the effectiveness of our advertising;

  • personalise marketing or advertising where permitted; and

  • send marketing communications where we have an appropriate lawful basis to do so.

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

5. Our Lawful Bases for Processing

Under UK data-protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract — where processing is necessary to enter into or perform our contract with you, including processing an order, taking payment, arranging delivery and providing customer service relating to your purchase.

Legal obligation — where we need to process information to comply with applicable laws or regulatory requirements, including tax, accounting and consumer-law obligations.

Legitimate interests — where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests. This may include preventing fraud, securing our website, maintaining business records, understanding the performance of our business and improving our services.

Consent — where you have given us permission to process your information for a particular purpose, where consent is the appropriate lawful basis. You may withdraw your consent at any time.

6. Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce platform that enables us to display products, process orders and operate our online store.

As part of providing these services, Shopify may process personal information relating to visitors and customers.

Shopify's own handling of personal information is governed by its applicable privacy terms and policies.

7. Payments

Payments are processed using third-party payment providers available through our checkout.

These providers may collect and process information required to authorise and administer your payment, prevent fraud and comply with their own legal and regulatory obligations.

The payment options available to you will be displayed during checkout.

We do not directly store your complete payment-card details.

Payment providers may act as processors on our behalf or as separate controllers of personal information depending on the particular processing they undertake.

8. Delivery Providers

Where you place an order, we may share information such as your name, delivery address, email address, telephone number and other information reasonably required to deliver your order with postal, courier and fulfilment providers.

We only provide information that is reasonably necessary to fulfil and administer your delivery.

9. Analytics & Advertising

We may use analytics and advertising technologies to understand how visitors use our website, measure the performance of our marketing and improve our services.

This may include services provided by companies such as Google and Meta, depending on the technologies enabled on our website.

These technologies may process information including:

  • IP address;

  • browser and device information;

  • pages and products viewed;

  • interactions with our website;

  • purchases and other website events; and

  • information stored or accessed using cookies and similar technologies.

Where consent is required for non-essential cookies or similar technologies, these technologies should only be used in accordance with your choices.

You can manage available privacy and cookie preferences through the controls provided on our website.

10. Marketing Communications

Where permitted by law, we may send you marketing communications about our products, offers or other relevant information.

Where consent is required, we will ask for it before sending such communications.

You can unsubscribe from email marketing at any time by using the unsubscribe link contained in the relevant email or by contacting us.

Withdrawing consent or unsubscribing from marketing will not prevent us from sending necessary service communications relating to an order you have placed.

11. Cookies & Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly, including technologies required for features such as shopping baskets, checkout and security.

Other cookies or technologies may be used for analytics, advertising, personalisation or measuring website performance.

Where required by applicable law, we will ask for your consent before using non-essential cookies or similar technologies.

You can manage available cookie preferences through the privacy or cookie controls provided on our website.

You may also be able to control cookies through your browser settings, although disabling certain cookies may affect the functionality of the website.

12. Who We Share Personal Information With

We may share personal information where reasonably necessary with organisations including:

  • Shopify and ecommerce technology providers;

  • payment providers;

  • banks and financial institutions where applicable;

  • Royal Mail and other delivery or logistics providers;

  • website hosting and technology providers;

  • analytics providers;

  • advertising and marketing providers;

  • email and communications providers;

  • professional advisers such as accountants, lawyers or insurers;

  • fraud-prevention and security providers;

  • regulators, law-enforcement agencies, courts or other authorities where required or permitted by law; and

  • other service providers that help us operate our business.

We do not sell your personal information in the ordinary meaning of selling personal information for money.

13. International Transfers

Some of the organisations and technology providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps required by applicable data-protection law to ensure that appropriate protections are in place.

Depending on the destination and circumstances, these protections may include UK adequacy regulations, approved contractual safeguards or another lawful transfer mechanism.

14. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

The exact retention period depends on the type of information and why we hold it.

For example, information relating to orders and financial transactions may need to be retained for longer periods to meet tax, accounting or legal obligations.

When personal information is no longer reasonably required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

15. Security

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping any account credentials or passwords associated with your use of our website confidential.

16. Your Data-Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

  • request access to personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information in certain circumstances;

  • ask us to restrict the processing of your information in certain circumstances;

  • object to certain processing;

  • receive certain personal information in a portable format;

  • withdraw consent where we rely on consent as the lawful basis for processing; and

  • complain to a data-protection supervisory authority.

These rights are not absolute and may be subject to legal conditions or exemptions.

If you wish to exercise any of these rights, please contact us through our Contact Us page.

We may need to request information reasonably necessary to confirm your identity before responding to certain requests.

Your Right to Object

Where we process your personal information on the basis of our legitimate interests, you may have the right to object to that processing.

You also have the right to object to the use of your personal information for direct marketing.

17. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate your concerns.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

Information about making a complaint and exercising your data-protection rights is available through the ICO's website.

18. Children's Privacy

Our products and services are not intended to be purchased independently by children who do not meet the applicable age requirements for purchasing them.

We do not knowingly seek to collect personal information from children in circumstances where doing so would be inappropriate or unlawful.

19. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by any third-party website you visit.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, technologies or legal obligations.

Where appropriate, significant changes will be brought to your attention.

The latest version will be published on this page together with its updated date.

21. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data-protection rights or have concerns about how your personal information is handled, please contact us through our Contact Us page.

Drop Lab Group Ltd
Company number: 16642718
71–75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ