TERMS & CONDITIONS

Last updated: October 2026

These Terms & Conditions apply to purchases made through The Eye Corner website.

By placing an order with The Eye Corner, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Nothing in these Terms & Conditions affects your statutory consumer rights.

1. About The Eye Corner

The Eye Corner is operated by Drop Lab Group Ltd, a company registered in England and Wales.

Company number: 16642718
Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

The Eye Corner is an independent retailer of genuine Solótica® products and is not affiliated with or endorsed by Solótica®.

Our current contact lens range consists of zero-powered (plano) cosmetic contact lenses. These lenses are designed to change or enhance the appearance of the natural eye colour and do not provide vision correction.

2. Placing an Order

By placing an order through our website, you confirm that the information you provide during checkout is complete and accurate.

After placing an order, you will receive an order confirmation by email.

We reserve the right to cancel or refuse an order where reasonably necessary, including where:

• a product is unavailable;

• an obvious pricing or product-information error has occurred;

• payment has not been successfully authorised;

• we reasonably suspect fraudulent or unauthorised activity; or

• we are unable to fulfil the order for another legitimate reason.

If we cancel an order after payment has been received, the appropriate refund will be issued.

3. Age & Responsible Use

By purchasing contact lenses from The Eye Corner, you confirm that you meet any applicable age requirements for purchasing these products in your country.

Contact lenses must be used responsibly and in accordance with the manufacturer's instructions.

We recommend having your eyes assessed by a qualified eye-care professional to ensure that contact lenses are suitable for you.

Please read our Contact Lens Safety Guide before using your lenses.

4. Products & Product Information

We take reasonable care to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

The appearance of coloured contact lenses varies between individuals. Factors including natural eye colour, lighting conditions and individual appearance may affect the final colour result.

Product photographs and videos are therefore intended as a guide and we cannot guarantee that a particular lens will produce exactly the same result on every wearer.

Manufacturers may occasionally make changes to product packaging, specifications or appearance without prior notice.

5. Prices & Payment

Prices displayed on our website are shown in the currency selected or presented during your shopping experience.

The final price payable, together with any applicable delivery charges, will be displayed before you complete your purchase.

Available payment methods are displayed during checkout.

Payments are processed through third-party payment providers. The Eye Corner does not directly store complete payment-card details.

We reserve the right to change our prices at any time. Any price change will not affect an order that has already been accepted.

6. Fraud Prevention & Order Verification

We reserve the right to carry out reasonable security checks where an order is flagged for possible fraud or unauthorised use.

We may contact you to request additional information reasonably required to verify an order before dispatch.

Where we cannot reasonably verify an order, we may cancel it and issue the appropriate refund.

7. Dispatch & UK Delivery

All orders are dispatched from the United Kingdom.

We aim to dispatch in-stock orders within 1 working day.

Orders placed early in the morning may be dispatched on the same working day. Orders placed later in the day will normally be dispatched on the following working day.

Orders placed over weekends or UK Bank Holidays will normally be dispatched on the next working day.

Our current UK delivery options are:

FREE Standard Delivery — Royal Mail Tracked 48
Royal Mail aims to deliver within 2–3 working days after dispatch.

Express Delivery — £5.50 — Royal Mail Tracked 24
Royal Mail aims to deliver on the next working day after dispatch. This is not a guaranteed next-day delivery service.

Special Delivery — £9.45 — Royal Mail Special Delivery Guaranteed
For customers requiring Royal Mail's guaranteed next-working-day service, subject to Royal Mail's applicable terms, postcode restrictions and service availability.

Please see our Shipping & Returns page for further information.

8. International Delivery

We ship to selected international destinations.

International shipping charges are calculated and displayed during checkout.

Delivery times vary depending on destination, local postal services and customs processing.

Customers are responsible for any import duties, customs charges or local taxes imposed by the destination country.

We recommend checking applicable import requirements before placing an international order.

9. Delivery Address

You are responsible for providing a complete and accurate delivery address when placing your order.

Please contact us as quickly as possible if you notice an error in your delivery details.

Once an order has entered the dispatch process, we may not be able to change the delivery address.

10. Delayed, Lost or Returned Parcels

If your order does not arrive within the expected delivery timeframe, please contact us so that we can assist with investigating the delivery.

If a parcel is confirmed as lost in transit, we will provide an appropriate resolution in accordance with your applicable consumer rights.

If a parcel is returned to us because it was unclaimed, refused, or an incorrect or incomplete address was supplied, reasonable additional postage costs associated with resending the order may be payable by the customer where permitted by law.

11. Cancellation Rights

If you wish to cancel an order before dispatch, please contact us as soon as possible.

Because we aim to process orders quickly, we cannot guarantee that an order can be stopped once it has entered the dispatch process.

Where applicable, consumers purchasing online generally have the right to cancel an order within 14 days after receiving the goods, subject to applicable legal exceptions.

Certain sealed goods that are not suitable for return for health protection or hygiene reasons may lose the cancellation right once they have been unsealed.

Nothing in this section affects your statutory rights.

12. Returns

For health and hygiene reasons, contact lenses cannot be returned or exchanged once their sealed packaging has been opened, except where your statutory rights apply, including where goods are faulty.

If your contact lenses remain completely sealed and unopened and you wish to discuss a return, please contact us within 14 days of receiving your order.

Please contact us before returning any product so that we can provide the appropriate return instructions.

Unless the goods are faulty or we agree otherwise, the customer is responsible for the direct cost of returning goods following a change-of-mind cancellation where applicable.

Please see our Shipping & Returns page for full information.

13. Faulty, Damaged or Incorrect Goods

Please inspect your order when it arrives and before opening product packaging.

If you believe you have received an incorrect, damaged or faulty item, please contact us as soon as possible and provide your order number and details of the problem.

We may request photographs or other reasonable information to help us investigate.

Do not use a contact lens that appears damaged or defective.

Where goods are faulty, damaged or not as described, we will provide an appropriate remedy in accordance with your statutory consumer rights.

14. Colour Results

The final appearance of coloured contact lenses depends on several factors, including your natural eye colour and lighting conditions.

A difference between the appearance of a lens on your eyes and its appearance in photographs or on another person does not necessarily mean that the product is faulty.

For hygiene reasons, opened contact lenses cannot be returned simply because you would prefer a different colour.

This does not affect your statutory rights where a product is genuinely faulty or not as described.

15. Contact Lens Safety

Contact lenses should be used and cared for correctly.

Always follow the manufacturer's instructions and the advice of an appropriate eye-care professional.

Never use a damaged contact lens.

If you experience pain, significant redness, irritation, sensitivity to light or changes in vision, remove the lenses and seek appropriate professional advice.

Please read our Contact Lens Safety Guide for further information.

16. Intellectual Property

The content of this website, including its text, graphics, layout and original imagery, may be protected by intellectual-property rights and may not be reproduced or commercially exploited without appropriate permission.

Third-party trademarks and brand names remain the property of their respective owners.

17. Personal Information & Privacy

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

Please refer to our Privacy Policy for information about how personal information is collected, used and protected.

18. Cookies

Our website uses cookies and similar technologies for purposes including website functionality, analytics and improving the shopping experience.

Further information about the cookies used on our website and your available choices can be found in our Privacy Policy and/or cookie settings.

19. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by events outside our reasonable control, such as severe weather, disruption to postal or transport networks, natural disasters, government action or other circumstances that could not reasonably have been prevented.

This provision does not affect any rights you have under applicable consumer law.

20. Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

Nothing in these Terms & Conditions affects your statutory consumer rights.

You are responsible for following the manufacturer's instructions and appropriate safety guidance when using contact lenses.

21. Changes to These Terms

We may update these Terms & Conditions from time to time, for example to reflect changes to our business, website, products or applicable law.

The Terms & Conditions applying to an order will be those in effect when the order is placed.

22. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Consumers may also have rights under mandatory laws applicable in the country in which they live.

23. Contact Us

If you have any questions regarding an order, product or these Terms & Conditions, please contact us through our Contact Us page.

For advice regarding whether contact lenses are suitable for your eyes or concerns about your eye health, please consult a qualified eye-care professional.