RETURNS & SHIPPING
Shipping
The Eye Corner is a UK-based online retailer. All orders are dispatched from the United Kingdom.
We aim to dispatch all in-stock orders within 1 working day. Orders placed early in the morning may be dispatched the same working day, while orders placed later in the day will normally be dispatched on the following working day.
Orders placed over weekends or on UK Bank Holidays will normally be dispatched on the next working day.
Once your order has been dispatched, you will receive confirmation by email together with tracking information where applicable.
UK Delivery
FREE Standard Delivery — Royal Mail Tracked 48
Royal Mail aims to deliver within 2–3 working days after dispatch.
Express Delivery — £5.50 — Royal Mail Tracked 24
Royal Mail aims to deliver on the next working day after dispatch. Tracked 24 is an express service but is not a guaranteed next-day delivery service.
Special Delivery — £9.45 — Royal Mail Special Delivery Guaranteed
For customers requiring Royal Mail's guaranteed next-working-day service. Delivery is subject to Royal Mail's applicable service terms, postcode restrictions and service availability.
Please note that delivery times are measured from dispatch, not from the time the order is placed.
International Delivery
We ship to selected international destinations.
International shipping charges are calculated and displayed at checkout based on the delivery destination and available shipping service.
International delivery times vary depending on the destination and local customs processing. Delays caused by customs or local delivery networks may occasionally occur and are outside our direct control.
Customers are responsible for any applicable import duties, customs charges or local taxes imposed by the destination country. We recommend checking your country's applicable rules before placing an order.
Delayed or Lost Orders
If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in investigating the delivery with the courier.
If a parcel is confirmed as lost in transit, we will provide the appropriate resolution in accordance with your applicable consumer rights.
Please ensure that the delivery address supplied when placing your order is complete and accurate.
Returns
Due to the nature of contact lenses and for health and hygiene reasons, contact lenses cannot be returned or exchanged once their sealed packaging has been opened, except where your statutory rights apply, including where goods are faulty.
If your contact lenses remain completely sealed and unopened and you wish to discuss a return, please contact us within 14 days of receiving your order.
Please contact us before returning any products so that we can provide the appropriate return instructions.
Nothing in this policy affects your statutory consumer rights.
Colour Selection
The appearance of coloured contact lenses can vary from person to person depending on factors including natural eye colour, lighting conditions and individual appearance.
Images, videos and product photographs are intended to help demonstrate the appearance of each colour, but we cannot guarantee that a particular lens will produce exactly the same colour result on every wearer.
A dislike of the resulting colour after opening and wearing the lenses does not constitute a product fault, and opened contact lenses cannot be returned for a different colour for hygiene reasons.
We therefore recommend researching your preferred colour carefully before opening the product.
Faulty, Incorrect or Damaged Products
Please inspect your order before opening the product packaging.
If you believe you have received an incorrect, damaged or faulty item, please contact us as soon as possible with your order number and details of the issue. Photographs may be requested to help us investigate.
Please do not use a contact lens that appears damaged or defective.
Where an item is faulty, damaged or not as described, we will provide an appropriate remedy in accordance with your statutory consumer rights.
Different Lot Numbers
Occasionally, contact lenses may be supplied with different manufacturing lot numbers.
If you receive lenses with different lot numbers and would prefer to discuss an exchange before opening them, please contact us.
For hygiene reasons, we cannot exchange contact lenses on this basis once their sealed packaging has been opened, unless the product is faulty or your statutory rights otherwise apply.
Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Because we aim to dispatch orders quickly, we may not always be able to stop an order once it has entered the dispatch process.
Your statutory cancellation rights are not affected. Where applicable, consumers purchasing online generally have 14 days after receiving goods to cancel, subject to legal exceptions including certain sealed goods which become unsuitable for return for health or hygiene reasons once unsealed.
Unclaimed or Returned Parcels
Customers are responsible for monitoring tracking information and making reasonable arrangements to receive or collect their parcel.
If an order is returned to us because it was unclaimed, refused, or because an incorrect or incomplete delivery address was provided, please contact us.
Where permitted by law, reasonable additional postage costs associated with resending an order may be payable by the customer.
Contact Us
If you have any questions regarding delivery, returns or an existing order, please contact us through our Contact Us page and include your order number where applicable.
